When opening a template, you may see a “missing” error message. This usually means the project is looking for something that isn’t currently available on your system. There are three common causes:
1. Missing plugins
Some templates use third-party plugins or effects that don’t come standard with your editing program.
Check the template’s Details page to see if any plugins are required.
If listed, you’ll need to install the plugin for the template to work as intended.
2. Missing files
This usually happens if the .zip file didn’t extract properly.
On Windows: Right-click the .zip file and choose “Extract All”, then try opening the template again.
If “Extract All” isn’t available, use a different unarchiving tool (e.g., WinRAR, 7-Zip, or the built-in Mac Archive Utility).
If files still appear missing, you may need to relink the media inside your editing program.
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3. Missing fonts
Sometimes contributors use specialized fonts that don’t come standard with your editing software.
A download link for the font is usually included with the project.
If you don’t install it, your system will substitute a default font — which may not look as intended.
Good to know
In most cases, you can click “OK” and the project will still open successfully. Installing the missing plugin, file, or font later will usually resolve the error.