Although rare, some projects will occasionally fail to export in Maker. The most common culprit for a failure is the project being too large to be handled within a single job in our export process. While there is no enforced limit on how long you can make videos in Maker, we recommend limiting the project length to five minutes or less to avoid export failures.
Additionally, Maker is designed for use on desktops and laptops. Avoid using mobile devices or tablets for an optimized experience. A stable internet connection is also important to ensure a smooth export process.
Additionally, projects with many individual assets can also slow down the export process. If you are encountering issues while exporting, try cutting down the total length of the project to under five minutes, removing assets, and exporting the project again.
If problems persist, try restarting your browser or refreshing Maker before attempting to re-export. These actions can often resolve temporary issues.
We also recommend using Google Chrome or Mozilla Firefox. If you're already using one of those browsers, try clearing your cookies and cache and then refreshing the page.
Maker is specifically optimized for use with Google Chrome, so it is the best choice for ensuring compatibility and performance.
If you continue to experience issues with a project not exporting correctly after following these suggestions, please contact our Support team.
Include as many relevant details as possible, such as screenshots or specifics about the issue, to help the Support team provide quicker assistance.