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Billing and Account Management: Frequently Asked Questions
Billing and Account Management: Frequently Asked Questions
Answers to common billing questions
18 articles in this collection
Written by
Bill Miller
and
Christian
Account Management
How can I cancel my subscription and stop it from renewing?
Learn the steps to prevent your Storyblocks subscription from renewing.
Written by
Bill Miller
Updated over a week ago
I’ve been notified my plan is changing. What does that mean for me?
Learn more about upcoming changes to your subscription.
Written by
Christian
Updated over a week ago
Billing
What payment methods does Storyblocks accept?
More information about how you can pay for your Storyblocks subscription.
Written by
Christian
Updated over a week ago
Why is my purchase being declined?
Understanding the reasons a purchase can be declined, and next steps for resolve them.
Written by
Bill Miller
Updated over a week ago
How can I update my credit card?
Learn the steps to updating the credit card stored in your Storyblocks account.
Written by
Bill Miller
Updated over a week ago
How can I locate and download my invoices?
Learn the steps to view and download past invoices from your Storyblocks account.
Written by
Bill Miller
Updated over a week ago
Do you offer plans in my local currency?
Learn which currencies Storyblocks can directly bill you in.
Written by
Bill Miller
Updated over a week ago
Account Verification
What is Account Verification and why do I have to verify my account?
Written by
Christian
Updated over a week ago
How does account verification work?
Written by
Christian
Updated over a week ago
What is a verified device?
Written by
Christian
Updated over a week ago
What if other people use my account?
Written by
Christian
Updated over a week ago
Why am I am not receiving the email with the verification code to verify my account?
Written by
Christian
Updated over a week ago
Why isn’t Storyblocks remembering my verified devices?
Written by
Christian
Updated over a week ago
Sales Tax
Why am I being charged sales tax?
More details about why Storyblocks must collect sales tax in some jurisdictions.
Written by
Christian
Updated over a week ago
How is the tax amount determined?
More details about how Storyblocks determines how much sales tax to collect.
Written by
Christian
Updated over a week ago
How is location determined for tax purposes?
More details about how Storyblocks knows how much sales tax to collect for your local jurisdiction.
Written by
Christian
Updated over a week ago
I am tax-exempt. How do I submit my tax exemption information so I am not charged sales tax?
Learn the steps to registering your Storyblocks account as tax-exempt.
Written by
Christian
Updated over a week ago
How can I check on the status of my tax exemption verification?
Learn the steps to checking up on the status of your tax exemption verification.
Written by
Christian
Updated over a week ago