Billing and Account Management: Frequently Asked Questions

Answers to common billing questions

11 articles in this collection
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Account Verification

What is Account Verification and why do I have to verify my account?

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Updated over a week ago

How does account verification work?

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Updated over a week ago

What is a verified device?

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Updated over a week ago

What if other people use my account?

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Updated over a week ago

Why am I am not receiving the email with the verification code to verify my account?

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Updated over a week ago

Why isn’t Storyblocks remembering my verified devices?

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Updated over a week ago

Sales Tax

Why am I being charged sales tax?

More details about why Storyblocks must collect sales tax in some jurisdictions.

Written by Christian
Updated over a week ago

How is the tax amount determined?

More details about how Storyblocks determines how much sales tax to collect.

Written by Christian
Updated over a week ago

How is location determined for tax purposes?

More details about how Storyblocks knows how much sales tax to collect for your local jurisdiction.

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Updated over a week ago

I am tax-exempt. How do I submit my tax exemption information so I am not charged sales tax?

Learn the steps to registering your Storyblocks account as tax-exempt.

Written by Christian
Updated over a week ago

How can I check on the status of my tax exemption verification?

Learn the steps to checking up on the status of your tax exemption verification.

Written by Christian
Updated over a week ago