Storyblocks

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Billing and Account Management: Frequently Asked Questions

What is Account Verification and why do I have to verify my account?

How does account verification work?

What is a verified device?

What if other people use my account?

Why am I am not receiving the email with the verification code to verify my account?

Why isn’t Storyblocks remembering my verified devices?

Account Verification

More details about why Storyblocks must collect sales tax in some jurisdictions.

Why am I being charged sales tax?

More details about how Storyblocks determines how much sales tax to collect.

How is the tax amount determined?

More details about how Storyblocks knows how much sales tax to collect for your local jurisdiction.

How is location determined for tax purposes?

Learn the steps to registering your Storyblocks account as tax-exempt.

I am tax-exempt. How do I submit my tax exemption information so I am not charged sales tax?

Learn the steps to checking up on the status of your tax exemption verification.

How can I check on the status of my tax exemption verification?

Sales Tax

Find answers and get help from Intercom Support and Community Experts

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