Billing and Account Management: Frequently Asked Questions

Answers to common billing questions

17 articles in this collection
Written by Bill Miller and Christian

Account Management

How can I cancel my subscription and stop it from renewing?

Learn the steps to prevent your Storyblocks subscription from renewing.

Written by Bill Miller
Updated over a week ago

Billing

What payment methods does Storyblocks accept?

More information about how you can pay for your Storyblocks subscription.

Written by Christian
Updated over a week ago

Why is my purchase being declined?

Understanding the reasons a purchase can be declined, and next steps for resolve them.

Written by Bill Miller
Updated over a week ago

How can I update my credit card?

Learn the steps to updating the credit card stored in your Storyblocks account.

Written by Bill Miller
Updated over a week ago

How can I locate and download my invoices?

Learn the steps to view and download past invoices from your Storyblocks account.

Written by Bill Miller
Updated over a week ago

Do you offer plans in my local currency?

Learn which currencies Storyblocks can directly bill you in.

Written by Bill Miller
Updated over a week ago

Account Verification

What is Account Verification and why do I have to verify my account?

Written by Christian
Updated over a week ago

How does account verification work?

Written by Christian
Updated over a week ago

What is a verified device?

Written by Christian
Updated over a week ago

What if other people use my account?

Written by Christian
Updated over a week ago

Why am I am not receiving the email with the verification code to verify my account?

Written by Christian
Updated over a week ago

Why isn’t Storyblocks remembering my verified devices?

Written by Christian
Updated over a week ago

Sales Tax

Why am I being charged sales tax?

More details about why Storyblocks must collect sales tax in some jurisdictions.

Written by Christian
Updated over a week ago

How is the tax amount determined?

More details about how Storyblocks determines how much sales tax to collect.

Written by Christian
Updated over a week ago

How is location determined for tax purposes?

More details about how Storyblocks knows how much sales tax to collect for your local jurisdiction.

Written by Christian
Updated over a week ago

I am tax-exempt. How do I submit my tax exemption information so I am not charged sales tax?

Learn the steps to registering your Storyblocks account as tax-exempt.

Written by Christian
Updated over a week ago

How can I check on the status of my tax exemption verification?

Learn the steps to checking up on the status of your tax exemption verification.

Written by Christian
Updated over a week ago