Storyblocks

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Billing and Account Management: Frequently Asked Questions

More information about how you can pay for your Storyblocks subscription.

What payment methods does Storyblocks accept?

Understanding the reasons a purchase can be declined, and next steps for resolve them.

Why is my purchase being declined?

Learn the steps to updating the credit card stored in your Storyblocks account.

How can I update my credit card?

Learn the steps to view and download past invoices from your Storyblocks account.

How can I locate and download my invoices?

Learn which currencies Storyblocks can directly bill you in.

Do you offer plans in my local currency?

Billing

More details about why Storyblocks must collect sales tax in some jurisdictions.

Why am I being charged sales tax?

More details about how Storyblocks determines how much sales tax to collect.

How is the tax amount determined?

More details about how Storyblocks knows how much sales tax to collect for your local jurisdiction.

How is location determined for tax purposes?

Learn the steps to registering your Storyblocks account as tax-exempt.

I am tax-exempt. How do I submit my tax exemption information so I am not charged sales tax?

Learn the steps to checking up on the status of your tax exemption verification.

How can I check on the status of my tax exemption verification?

Sales Tax

Find answers and get help from Intercom Support and Community Experts

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